Fixyfy is a leading provider of IT hardware solutions, specializing in the leasing of laptops and computer peripherals to multinational corporations.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Fixyfy had successfully built a solid customer base through its leasing services but they required top custom mobile app development services to address their unique needs. They encountered significant hurdles in transitioning into the service management space. As the number of leased devices grew, Fixyfy needed an IT service app to manage service requests, track issues, and improve overall customer satisfaction. Â
As a top mobile app development agency, we enable businesses like Fixyfy to elevate their offerings with cutting-edge mobile app solutions. Our team specializes in enterprise mobile app development, allowing us to create tailored solutions for complex business needs.
The Solution
Sthambh is a recognized native and cross-platform app development services provider building innovative web and mobile applica
Utilizing our expertise in hybrid mobile app development services, we integrated features specifically designed for Fixyfy’s challenges.
OTP-Based Login: By leveraging disruptive tools in the Flutter app development services landscape, we ensured the Fixyfy app had secure access for users via OTP-based login. This enhances data privacy while simplifying the login process.
Device-Specific Service Requests: The app includes a feature for users to select the device type they need service for, allowing Fixyfy to categorize and manage requests efficiently. Users can also upload supporting audio or video files, providing the service team with valuable insights for faster issue resolution.
Service Request Tracking: Fixyfy customers can now track service requests in real-time, gaining full visibility over the process from the moment they raise a request to the point of resolution. This real-time functionality has significantly improved customer trust and satisfaction.
Multi-User Support: Users can raise requests on behalf of other members within their organization, ensuring a flexible service management system for larger corporate teams. This role-based access guarantees that only authorized personnel can manage specific devices, maintaining security and control.
The Results
- 30% Growth in Service Contract Uptake
- 50% Improvement in Customer Satisfaction
- 40% Increase in Service Request Efficiency
