Perfetti Van Melle India Private Limited, a leading global confectionery company, sought to enhance its sales team’s product knowledge and skills to drive business growth.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Perfetti Van Melle faced difficulties in consistently training its vast sales force, comprising customer-facing and ground staff, on new and existing product specifications.
The company needed a solution to monitor sales quality, provide timely interventions, and ensure its team remained up-to-date.
The Solution
As a top web and mobile app development company, we developed a bespoke, multilingual e-learning platform development – Swayam.
Our web and mobile app development team are experts in Flutter app development and we created a cross-platform mobile and web application that met the client’s requirements within their budget and time scope.
Key Features
Multi-lingual Support (8 Indian Languages): This web and app development solution supports eight Indian languages, enabling the sales force to learn in their preferred language.
Username/Password-Based Login: This login functionality ensures only authorized personnel access sensitive training content, maintaining data integrity and confidentiality.
Modular Training Content: We included bite-sized learning modules for easy absorption and retention, allowing sales staff to grasp complex product information.
Announcement Features for Company Updates: Our client can broadcast critical updates, notifications, and product launches to its sales force, ensuring timely communication and alignment.
Analytics and Performance Tracking: We included real-time insights into sales staff performance to enable our client identify knowledge gaps, measure training effectiveness, and make data-driven decisions.
Leaderboards: We included a leaderboard feature to motivate sales staff to excel, recognize top performers, and drive engagement.
Survey and Poll Integration: With our years of experience in learning management systems development, we seamlessly designed the Swayam online learning platform to provide regular feedback mechanisms for our client to gauge sales staff satisfaction, assess training impact, and refine its training strategy.
The Results
- 2000+ sales staff trained
- 40% reduction in training time
- 25% increase in sales force productivity
